Have you ever wondered why tech support people are cranky? Well it’s your fault. If you only knew how many times people call and yell at us for things that we have no control over or have nothing to do with. Do you talk to your mother that way? Probably not. I bet you’ve even heard the saying “Do onto others as you would want them to do onto you”. That definitely applies when you call tech support.

Here is a list of some simple things you should keep in mind when talking to tech support on the phone (or email):

1. Be nice and don’t yell
2. Explain your problem not what you want us to do to fix it
3. We don’t care if you’ve had a bad day
4. It’s not our fault you left things to the last minute and then your computer broke
5. We are your peers so don’t talk down to us
6. We never let “gremlins” loose after hours to mess things up. We already have enough to do.
7. Remember that your problem is not necessarily the most important thing on our agenda
8. We are not a counseling service and we don’t care about your “non-tech” problems
9. We don’t always want to help you with your home computer
10. Just because you can do it at home doesn’t mean you can do it at work

So there’s a list of 10 things that you should always keep in mind when you call tech support. A little bit of respect goes a long way towards creating a healthy relationship with your techies and will get you faster service in the end. Being disrespectful does not make anyone want to help you and will, most often, result in slower response and repair times.

Cheers!
~TheNerd

This entry was posted on Tuesday, March 4th, 2008 at 9:34 am and is filed under Business and Industry. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.